Policies

Design

As each piece is made by hand variations will occur between pieces. This could mean variations of setting styles, texture (especially with sand casting). Please specifiy any details you feel are essential.

Return Policy 

Bonus prize return policy lasts 14 days from original purchase date after this time period. 
To be eligible for a return, your item must be damaged or defective (ie. manufacturing error). It must be returned unused and in the same condition that you received it. 

Sale items are not eligible for returns unless their is a damage to the item that isn’t listed.

Size

As each piece is made to order, ordering a piece in the incorrect size without my consultation does not qualify for a return. Rings with heat sensitive stones (most stones) are unable to be resized by me, as the heat can damage the stones. In the case of a size being incorrectly made by me i will resize or replace free of charge. Other resizing will cost $50 for either remaking or resizing.

I reserve the right to not take on projects, this includes resizing. 

Repairs

If there are any major defects with the piece that falls outside of everyday use, such as a ring deformed in the mail I will replace or repair this for free and cover all shipping costs for the return. I understand how disappointing it can be for something to arrive broken, and I want my jewellery to be celebrated and will do my best to ensure that.

Quality

All pieces will be stamped with the metal purity mark for example ‘375’ ‘925’ ‘18k’ and my personal markers mark to identify the piece being made by bonus prize. All items come with a polishing cloth.

Deposits

Deposits (50% of total cost of project) for custom projects are non refundable in the circumstance of a change of mind. I invite discussion and questions throughout a project, although larger changes to a design cannot be made after the deposit has been made.

Custom projects

All items on my website aside from the 'ready made' section are made to order and will take between 2-8 weeks. A custom design is any piece that has ether been commissioned from an entirely new idea, or any piece that has a variation from an existing design, such as stone layout, stone selection, texture or shape.

Shipping

Please link your phone number and email address at checkout for live updates on your piece.

If you have selected express shipping, I will make the selection of which courier or Australian post will be quickest, and in most cases will make extra effort (such as going to my studio over a weekend) to ensure the item is posted out as quickly as possible.

Import fees

Customers will be responsible for paying any import charges to their local government body. I recommend researching import fees when considering the total of your order.