If you are unhappy with your item it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit. The piece must be returned to us within 14 days of original purchase. Returned pieces must be in original condition, unworn, with original packaging.
Sale items are not eligible for refunds.
If there are any major defects with the piece that falls outside of everyday use, such as a ring deformed in the mail, or a loose stone. I will replace or repair this for free and cover all shipping costs for the return. I understand how disappointing it can be for something to arrive broken, and I want my jewellery to be celebrated and will do my best to ensure that. Faults that will not be covered for free repairs include: broken, chipped stones, broken chains, oxidization occurring from mis-use such as use while swimming, use while in a natural japanese bath, exposure to chemicals or sulfur, bent prongs or rings. Also damage from use outside of the 'care instructions' provided with every order.
All pieces will be stamped with the metal purity mark for example ‘375’ ‘925’ ‘18k’ and my personal markers mark to identify the piece being made by bonus prize. All items come with a polishing cloth, that can remove tarnish if it arises.
Deposits (50% of total cost of project) for custom projects are non refundable in the circumstance of a change of mind. I invite discussion and questions throughout a project, although larger changes to a design cannot be made after the deposit has been made.
All items on my website aside from the 'ready made' section are made to order. As these items are custom made for you, exchanges, returns or alterations are not offered for these items. I encourage you to reach out and chat to me about this though. I currently don't have a lot of stock on hand that would suit an exchange.
Each ready made piece will be posted out between 1-2 business days and guaranteed to arrive within 14 days of purchase. Each piece wrapped in it's own uniquely formed bonus prize landscape and shipping in a secure box. Please link your phone number and email address at checkout for live updates on your piece.
If you have selected express shipping, I will make the selection of which courier or Australian post will be quickest, and in most cases will make extra effort (such as going to my studio over a weekend) to ensure the item is posted out as quickly as possible.
Customers will be responsible for paying any import charges to their local government body. I recommend researching import fees when considering the total of your order.