Bonus prize return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be damaged or defective (ie. manufacturing error). It must be returned unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We do not offer refunds.
Sale items are not eligible for refunds unless their is a damage to the item that isn’t listed.
If there are any major defects with the piece that falls outside of everyday use, such as a ring deformed in the mail, or a loose stone. I will replace or repair this for free and cover all shipping costs for the return. I understand how disappointing it can be for something to arrive broken, and I want my jewellery to be celebrated and will do my best to ensure that. Faults that will not be covered for free repairs include: broken, chipped stones, broken chains, oxidization occurring from mis-use such as use while swimming, use while in a natural japanese bath, exposure to chemicals or sulfur, bent prongs or rings. Also damage from use outside of the 'care instructions' provided with every order.
All pieces will be stamped with the metal purity mark for example ‘375’ ‘925’ ‘18k’ and my personal markers mark to identify the piece being made by bonus prize. All items come with a polishing cloth, that can remove tarnish if it arises.
Deposits (50% of total cost of project) for custom projects are non refundable in the circumstance of a change of mind. I invite discussion and questions throughout a project, although larger changes to a design cannot be made after the deposit has been made.
All items on my website aside from the 'ready made' section are made to order. As these items are custom made for you, exchanges, returns or alterations are not offered for these items. I encourage you to reach out and chat to me about this though. I currently don't have a lot of stock on hand that would suit an exchange.
Each ready made piece will be posted out within 7 days from purchase. Each piece wrapped in it's own uniquely formed bonus prize landscape and shipping in a secure box. Please link your phone number and email address at checkout for live updates on your piece.
If you have selected express shipping, I will make the selection of which courier or Australian post will be quickest, and in most cases will make extra effort (such as going to my studio over a weekend) to ensure the item is posted out as quickly as possible.
Customers will be responsible for paying any import charges to their local government body. I recommend researching import fees when considering the total of your order.